Ordering, Delivery and Returns

Ordering and delivery

Internet Sales

Buyer shall not sell any illumin8er® products on the internet, through ebay or any other internet authorized site without the written permission from 2C Products LLC. Buyer shall not use any images or logos unless given prior permission in writing from 2C Products LLC. Please contact us if you have any questions or request the use of images, illumin8erled@gmail.com contact Tristan Mullane.

Payment

We accept Amex, Visa, Mastercard and paypal. We can also take your details over the phone  (tel: +1 386 322 8069) if you are not comfortable with using your credit cards on-line.

Shipping information

Currently we can only ship to the US.  International shipping quotes upon request illumin8erled@gmail.com

USPS/UPS flat rate shipping of $9.95 (Continental US only) on all orders.

Please note that UPS will not deliver to PO boxes or APO/FPO addresses, ensure you use a valid postal address during check out to avoid your merchandise being returned.

All orders will be shipped from our Florida warehouse either UPS or U.S. mail service.

Shipping Method

Standard (UPS Ground/Standard) 5-7 business days

You can view your complete order total, including shipping fees, custom tariffs and taxes during checkout.

Merchandise returns and Exchanges

We accept returns and exchanges on any damaged or unused products valid for 30 days from the date on your receipt.

Non-faulty items will require return postage to be paid.

We require that you first phone customer service at 386 322 8069 to receive your RMA number. (A Return Merchandise Authorization) You can also email us at illumin8erled@gmail.com with the subject, RMA request.

Returned merchandise must have the original receipt and original packaging with your RMA number clearly written on the receipt and outer packaging. We do not accept returns with a COD (charge on delivery).

Send returns to

2C Products LLC
1648 Taylor Road #128
Port Orange Florida, 32128

Please use a shipping service that supplies you with a tracking number. 2C Products LLC is not responsible for any returned merchandise without a tracking number.  Please provide us with your tracking number once you ship your return to us.